A very interesting article that asks all the right questions about current trends in educational technology innovation. It implies the central problem which is the essential conflict of interest at the heart of institutional IT services: 1. keep the services running, 2. provide the best available technology to the institution. But 1. is in conflict with 2. IT services get blamed when printers stop working or email goes down so naturally they will prefer to stick to maintaining these basic infrastructures rather than try to innovate.

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